7 Reasons Why You Should Upgrade Your IVR System to VBVoice 7

By Kirsi O'Connor, Marketing Manager, Pronexus

If you have an older (10+ years?) Pronexus VBVoice™, or other manufacturer's for that matter, Interactive Voice Response (IVR) system in place, you may want to start investigating upgrading you system after reading these seven reasons to upgrade to VBVoice 7.

1. Maximize Your Revenue with a Modern IVR

In the 90’s IVR technology was still in its infancy. VBVoice 7 is loaded with great standard features and options. VBVoice 7 adds support for the latest Microsoft® technologies such as Windows® 7 and Visual Studio® 2010; using the latest .NET platform, and modern languages like C#® and VB.NET.

2. Improve Customer Service with Modern Speech Recognition and Text-to-speech Technologies

While speech recognition technology’s accuracy has gone up, the price has come down. In addition to supporting the Nuance, Loquendo and Lumenvox servers, VBVoice offers cost-efficient speech recognition through Microsoft Speech Server. Modern TTS engines also offer higher quality, natural voices and more languages.

3. Optimize Applications with Sophisticated Functionality

VBVoice 7 allows easier development of sophisticated applications. For example, a VBVoice option called Modularity delivers load balancing, independent provisioning, reliability and scalability through allowing telephony system resources and services to be hosted on one or more master machines and running applications in separate processes on separate machines.

Another modern VBVoice feature which enables easily building complex IVR applications is multithreading. The WorkerThread control allows you to run time-consuming tasks like database lookups in their own thread, while keeping the application responsive. This enables scaling to higher density solutions.

4. Prevent Your IVR Coming to Unexpected Halt

Your IVR is vulnerable in case a card that is no longer manufactured or supported fails. New cards come with Dialogic’s full 3-year standard warranty, and are better supported with the latest drivers on modern operating systems.

5. Add Speed and Reliability with Modern Computer Technology

Another issue that may bring your IVR to an unexpected halt is your old computer failing. Modern computers are more reliable and more efficient. Taking advantage of features like multi-processor support improves the stability and reliability of your IVR. With Microsoft discontinuing support for Windows 2000 and Windows XP SP2, there has never been a better time to upgrade to the latest and greatest technologies.

6. Increase Efficiency and Improve Bottom Line with VoIP

Advances in technology and infrastructure have improved VoIP quality and made it easy and affordable to deploy. SIP has become the preferred protocol of choice and SIP trunking is replacing many traditional proprietary lines. VBVoice offers full support for VoIP (SIP and H.323) using Dialogic HMP, a software solution which allows developing sophisticated IVR applications, including ASR, TTS, transfers and many more advanced features.

Last but not least…

7. We Are Offering You a Great Deal

We recently announced that the Pronexus VBVoice™ IVR toolkit is now available free of charge. Additionally, if you are upgrading from an older VBVoice system, we are extending the new customer offer of two complimentary runtimes to you. Lastly, if you are considering moving to VoIP, ask about HMP and VBVoice runtime bundles.

7 Reasons Why You Should Upgrade Your IVR System to VBVoice 7