Leading IVR expert since 1994
Case Studies
-
VBVoice Powers Emerging Technologies’ Dubai Financial Market Stock Inquiry Service
The Dubai Financial Market has seen a growth of 200% annually in the number of investors. Emerging Technologies, a software application developer of bilingual voice recognition solutions, tapped into this market by using Pronexus VBVoice Interactive Voice Response (IVR) software to develop a speech enabled solution to meet the increase in demand for a Dubai Financial Market Stock Inquiry service.
-
Emerging Technologies Revamps IVR Solution at Dubai International Airport using Pronexus’ VBVoice
Dubai Airport was determined to automate a range of its processes. Emerging Technologies was brought on board to design, develop and deploy an innovative speech recognition solution for the airport. Emerging Technologies turned to VBVoice to develop and implement the solution in 90 days or less.
-
Scripps Newspaper Group Increases Efficiency with the Help of Pronexus’ IVR Software
The E. W. Scripps Company operates 14 newspapers throughout the United States. Starting with a deployment in one newspaper, Pronexus VBVoice Interactive Voice Response (IVR) software is now deployed in several newspapers and will become a standard within the group by 2013, handling up to 10,000 calls a day. “The usage rate of our VBVoice-powered IVR system is approximately 70% higher than the old systems’,” says Dr. Ed Lindoo, Senior Director of IT Infrastructure for Scripps.
-
Universidad Recluta Nuevos Estudiantes con Solución de Marcación Predictiva de Telnorm
Telnorm es una empresa líder en la integración de sistemas empresariales con operaciones en México y Colombia. Cuando una universidad privada con sede en la Ciudad de México quería sustituir su marcador predictivo, Telnorm propuso una solución construida con el kit de herramientas Pronexus VBVoice IVR.
-
Telnorm Enables Mexican University to Recruit New Students with Predictive Dialer Solution Based on Pronexus VBVoice
Telnorm is a leading systems integrator with operations in Mexico and Colombia. When a Mexico City-based university wanted to replace its predictive dialer, Telnorm proposed a solution built with Pronexus VBVoice™ Interactive Voice Response (IVR) toolkit. “The client is very happy with the new predictive dialer which is robust and easy to use,” said Eduardo Gonzalez Garcia, Director of Development for Telnorm.
-
Connect NZ Rapidly Re-Develops Legacy IVR Solution Thanks to Pronexus VBVoice’s Visual Design Approach
Connect NZ needed to re-build an existing order processing Interactive Voice Response (IVR) solution for Wickliffe Limited, a New Zealand warehousing and logistics, e-commerce and printing services company. They looked for an IVR development tool that would allow them to quickly build an advanced system without compromising any of the old application’s functionality. They turned to Pronexus VBVoice ™ because of its flexibility and rapid development environment.
-
Global Response Develops a Dialer Application, Increases Agent Productivity with Pronexus VBVoice
Global Response Corporation was looking to create a dialer application to expand into the outbound calling business. When other tools failed to provide the desired Visual Basic® coding capability, Global Response turned to Pronexus VBVoice™. In addition to supporting Visual Basic, VBVoice enabled Global Response to drastically cut development time, minimizing time to success. The resulting dialer application increased Global Response’s agent productivity through first-class tone detection and call handling capabilities.
-
Pronexus VBVoice a Natural Choice for CenturiSoft’s Unified Communications Solution
Centuri Messenger is a leading unified communications (UC) system for the medium-sized business, enterprise customer, utilities and government verticals that takes advantage of Pronexus VBVoice™ Interactive Voice Response (IVR) technology. “We use the VBVoice toolkit to the fullest,” said CenturiSoft CEO John Pope, a long-time VBVoice customer.
-
Vocantas Improves Customer Service at a US Utility with Pronexus VBVoice-based Solution
Vocantas was approached by a large US utility to develop an Integrated Voice Response Solution (IVRS) to increase the call capacity that their agents could handle and to provide better after-hours service. Vocantas’ Utilities OnCall™ integrated Pronexus VBVoice™ to handle account inquiries, bill payments and credit card transactions. Improved after-hours self-service was particularly useful for disconnected customers who could request reconnection immediately following paying their bill.
-
Scribe Develops a Customizable Dictation Service for Physicians with Pronexus VBVoice
Dissatisfied with both traditional paper-based clinical information systems and the expensive, complicated offerings from IT companies or enterprise software developers, Scribe wanted a web-based application that wouldn’t require physicians to reinvent the way they practice medicine. With the help of Pronexus VBVoice™, Scribe developed an online solution that allowed physicians to use a telephone or a handheld recorder to dictate information.
