Blog Posts
Interesting thoughts and ideas on Interactive Voice Response (IVR) and computer telephony. Join the conversation!
If you have topic suggestions, please forward them to marketing@pronexus.com.
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Blog • January 27, 2012
The Versatility of Dialogic HMP
When planning and ultimately deploying an IVR solution you will need to decide how the IVR will connect to the telephony infrastructure. This means that you must decide what protocol to use and what hardware is needed for the server to support that protocol. Often, customer sites may have stipulations on how your IVR can connect to the existing telephony infrastructure, since the IVR will be on their site after all. Then there are the times when you get to decide.
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Blog • December 6, 2011
The IVR Market is Growing and Changing
The Global Industry Analysts (GIA) recently released a report that said the global market for interactive voice response (IVR) systems is projected to reach $2.78 billion by 2017. This is great news for those of us whose entire business is focused on IVR.
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Blog • September 1, 2011
Customer Application Spotlight: Resource and cost optimization for large retail contact centers with Mida Solutions IVR
Pronexus sat down with Mida Solutions to talk about their large-scale retail IVR application built with VBVoice.
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