Pronexus Introduces IVR Monitoring Solution IVRguard
Pronexus, the developer of the leading Interactive Voice Response (IVR) toolkit Pronexus VBVoice™, announced today the launch of IVRguard, an IVR monitoring solution that guards your IVR system and sends you immediate alerts at the first sign of any technical difficulties.
Ensure IVR Uptime, Minimize Loss of Service
IVRguard is ideal for mission-critical or 24×7 operations, such as hospitals, banks, emergency notification systems or companies with a global employee or customer base. Automated monitoring of the IVR system contributes to ensuring maximum uptime and minimizing potential loss of service. Deploying IVRguard will help prevent loss of revenue, legal and publicity issues, and customer attrition.
Offer Value-added Services, Meet SLAs
Another group that can benefit from IVR monitoring to ensure continuity of service includes IVR hosting providers, system integrators and independent software vendors (ISV) who have integrated IVR into their solutions. For these companies, IVRguard can acts as a support tool for meeting Service Level Agreements (SLA) or they can provide IVR monitoring to their customers as a value-added service.
Configurable Features
Based on VBVoice, the IVRguard software offers a rich set of features, including a password-protected web interface, a script builder, and a system-wide log of call reach attempts that indicates whether the attempts were successful or missed.
IVRguard can be configured to either dial out to the monitored IVR solution or the monitored IVR solution can dial into the IVRguard application. The dial in or out frequency is fully configurable and escalated alarm settings are also entirely defined by the end user.
IVRguard Enables Timely Detection and Correction
“IVRguard is based on our award-winning IVR software VBVoice,” said Pronexus CEO Gary T. Hannah. “We are pleased to offer our customers yet another innovative solution to help ensure their business continuity 24 hours a day, 7 days a week. For our customers that provide mission-critical services, IVRguard now offers an extra measure of security to protect their customers and users.”
Customers report that IVRguard offers their end users an edge in the marketplace. “As an IVR solution provider it is essential to our customers that we offer a fail-safe IVR solution,” said Denis Solodnikov, Senior Client Application Architect for Vocantas, a long-standing customer of VBVoice. “The IVRguard solution is one more edge we give our customers over their competition with an IVR solution that is the most robust and complete offering on the market today,” continued Mr. Solodnikov.
About Pronexus:
Since 1994, Pronexus has delivered proven voice applications and IVR development tools that developers rely on to help them integrate voice with business systems, including unified communications, customer relationship management and field service automation systems. http://www.pronexus.com.
About Vocantas:
Vocantas, founded in 2003, develops IVR systems that automate routine telephone communications. Using a combination of advanced computer telephony and speech recognition technologies, the company has developed proven IVR solutions for healthcare, higher education and utilities. Vocantas currently serves over 125 clients in Canada and the US. http://www.vocantas.com
