Take Your Customer Service to New Heights with Pronexus Pre-built IVR Applications

No time or resources to develop an IVR application? Skip time-consuming IVR design and development work and fast forward to reaping the benefits of a quality IVR system: improved customer service, streamlined internal processes and reduced costs.

Pronexus pre-built IVR applications are built with the award-winning IVR software Pronexus VBVoice™. The benefits of Pronexus pre-built IVR applicatons include:

  • Speed – Building an IVR solution from the scratch can take months. With Pronexus pre-built IVR applicatons, your IVR systems will be up and running in no time.
  • Convenience – Why re-invent the wheel? If you don’t have the necessary resources in house or can’t dedicate their time to IVR development, choose the Pronexus pre-built IVR applications.
  • Flexibility – Pronexus pre-built IVR applications can be tailored to meet your specific needs.
  • Peace of mind – Developing an IVR application is a risky proposition if you don’t have the necessary programming skills and computer telephony knowledge. At the heart of Pronexus pre-built IVR applications is VBVoice which has been deployed by thousands of companies in over 100 countries around the world.

Auto-attendant

Auto-attendant gives your company a unified front while increasing efficiency and customer satisfaction.

  • Max. capacity 10,000 users
  • Speech-enabled
  • Search employees, units, departments or groups within the organization
  • All features and business rules are controlled by an easy-to-use web interface

Voice Blast

Voice Blast enables you to do voice message broadcasting e.g. to your customers or leads.

  • Outbound IVR application with configurable prompts that can broadcast e.g. sponsored ads or pre-recorded audio files

Emergency Alert

Emergency Alert is an emergency broadcast system that keeps people informed and safe

  • Outbound IVR application that can broadcast pre-recorded messages to an employee or student database in the event of a critical incident. Configurable groups, priorities, alternative numbers, etc.
  • Easy-to-use web interface for activation and updating

Card Activation

Card Activation enables debit card activation, credit card activation or gift card activation

  • Inbound IVR application that requests a PIN from the client, confirms it from a database, activates the card and records the transaction.

Loan Information

Loan Information is a phone banking application offering an information hotline for loans, student loans and mortgages. This application can also be used by insurance companies.

  • Inbound IVR allows customers of e.g. a loan program to make inquiries about their loans and associated policies. Customers have access to their own account balances and payment histories
  • Optional outbound IVR application can be used to deliver late payment reminder notices

Predictive Dialer

Predictive Dialer is a dialer system that increases call center productivity by eliminating manual dialing and dealing with invalid phone numbers and no answers

  • Outbound IVR application that sends out a ratio of calls when agents log into the system.
  • Live calls are passed to the agents or the system can play a pre-recorded message

Phone Survey

Phone Survey facilitates quality assurance and measuring customer satisfaction

  • Outbound IVR application that dials out to customers with set of pre-defined survey questions
  • IVR records the responses (option of speech recognition or touch-tone entry) and populates a database with this information
  • Easy-to-use web interface for reports

Time and Attendance

Time and Attendance is ideal for tracking completion and duration of tasks

  • Inbound IVR application for entering check in and check out times, made deliveries, etc.



Please contact your account manager or the Pronexus Sales Team for further details and information on pricing.