IVR Support

Pronexus’ technical support experts are likely the most knowledgeable and responsive support specialists you will ever talk to. Since 1994, our technical IVRS support specialists have assisted hundreds of customers with their IVR applications. With their thorough understanding of IT, telecommunications and telephony, our IVR support specialists are able to help you solve any problems that you may encounter.

Pronexus IVR support services allow you to:

  • Accelerate IVR development
  • Optimize IVR developer productivity
  • Stay current with IVR technology

What Our Support Customers are Saying:

"I have been a customer since 1996, and have subscribed to technical support since the very beginning. I can honestly say that anytime I have contacted Customer Support, I have always been able to speak with competent and helpful people. I have always sensed a commitment to solve the problem, and not just claim ignorance if a new problem showed up. From a developer’s point of view, it is important to know that we can reach competent people for support in a timely manner. Over the years and still today, I consider that the  Pronexus Support team has met this challenge."

- François Boulanger, President of JFB Microsystems


Support type Premium Per incident Custom application Card
Warranty period

Annually

Per incident; also available for after hours & weekends (planned & unplanned)

 30 days Per card (serial number) for the life of the card (multiple installations)
Phone & email support 9:00 am to 5:00 pm EST (Mon-Fri) excluding Canadian holidays 9:00 am to 5:00 pm EST (Mon-Fri) excluding Canadian holidays 9:00 am to 5:00 pm EST (Mon-Fri) excluding Canadian holidays Pre-arranged between 9:00 am to 5:00 pm EST (Mon-Fri) excluding Canadian holidays
Web support (customer care portal) Included Not included Included Not included
Priority call handling Yes

No Pre-arranged

 No

No
Pre-arranged
Standby (after-hours) coverage Additional Not included Additional Additional
Patches & maintenance releases Included Not included Included Not included
Upgrade protection Included Not included Included Not included
Email notification on maintenance releases Included Included Not applicable Included
Proactive account management Included Not included Included Not included
License moves Unlimited moves, no charge Not included Unlimited moves, no charge Not included
Service level agreement See the Support and Maintenance Guide or contact the Pronexus Sales Team for more information


Please contact your account manager or the Pronexus Sales Team for further details and information on pricing.