IVR Training

We want to help you make the most of your Interactive Voice Response (IVR) application investment. Pronexus IVR training services have been optimized for your benefit with the following criteria in mind:

  • Audience: We offer both overview and several levels of detailed IVR technical training for managerial and technical staff
  • Level of telephony knowledge: While VBVoice™ is our focus, we will give you the telephony knowledge you need to design a better IVR system in less time
  • Convenience: You can come to us, we can come to you or we can organize the training over the Internet

  • Your needs: Consulting on your IVR software project can be included in our training services

Pronexus IVR training services allow you to:

  • Minimize IVR development time
  • Optimize your IVR developers’ productivity

Classroom Training

Course name Essentials Developer Consultant
Objective

Deliver extensive telephony knowledge.

Targeted at companies with little or no telephony knowledge

Deliver extensive telephony and programming knowledge.

Targeted at companies with considerable telephony knowledge

 Tailored consulting focusing on the customer's IVR application.
Description
  • All you need to know to get started
  • Telephony knowledge base
  • Product installation
  • Extensive VBVoice programming
  • Programming knowledge base
  • Extensive, hands-on development
  • Product integration practice
  • In-depth VBVoice programming
  • Customized development focused exclusively on the customer's IVR application
Duration 1.5 days 3 days 3 days
Ratio 5:1 3:1 1:1
Location Pronexus* Pronexus* Pronexus or onsite**


* This course can be held on-site, if several employees from one company are to be trained.
** In case of customer premise training all associated travel and living expenses (airfare, accommodations, car rental, meals, incidentals (i.e. telephone, etc.) for the Pronexus trainer are responsibility of the client.

Web-based Training

Part 1 - Introduction to VBVoice and Telephony (approx. 1 hour)

  • Overview of telephony, VBVoice and applications

Part 2 - Customer Hands-on Setup (approx. 2 hours)

  • Install HMP and Thinblades
  • Verify installation of VBVoice and access an RTM

Part 3 - Programming in VBVoice (approx. 2 hours)

  • Using application events
  • Manipulating controls programmatically
  • Using the worker thread control to execute long operations

Part 4 – Customer-specific Requirements (approx. 1 hour)

  • Consulting
  • Q&A



Please contact your account manager or the Pronexus Sales Team for pricing and scheduling.