Guard Your IVR System with Pronexus IVRguard
How do you know that your IVR is up and running? Pronexus IVRguard keeps an eye on your IVR solution and alerts you even before there is an issue.
IVRguard Features
Key IVRguard features include:
- Password-protected web interface
- Script builder which allows reaching IVRs that are accessed through other IVRs
- Log of reach attempts and whether they were successful or missed
- Email alert
IVRguard can be configured either to dial out to the monitored IVR(s) or the monitored IVR(s) can dial into the IVRguard application. How often (e.g. every 15 minutes) you want IVRguard to ping the monitored IVR(s) is also configurable as is how many times the monitored IVR is allowed to miss IVRguard's ping before an alarm is sent out.
Ensure IVR Uptime, Minimize Loss of Service
IVRguard is ideal for companies with mission-critical or 24x7 operations, such as hospitals, banks with 24x7 self-service IVR, emergency notification systems or companies with global employee or customer base. Monitoring the IVR system contributes to ensuring maximum uptime and minimizes loss of service which can, in addition to loss of revenue, have legal ramifications and result into negative publicity and higher customer attrition.
Offer Value-added Services, Meet SLAs
Another group that can benefit from IVR monitoring includes companies that provide IVR hosting services as well as integrators or ISVs. For these companies, IVRguard can acts as a support tool for for meeting Service Level Agreements (SLA) or they can provide IVR monitoring to their customers as a value-added service .
Contact your account manager or the Pronexus Sales Team today for more information on IVRguard.
