PRODUCT SUPPORT
Pronexus’ technical support experts are some of the most knowledgeable and responsive support specialists in the IVR industry.
Pronexus’ technical support experts are some of the most knowledgeable and responsive support specialists in the industry. For 20+ years our technical interactive voice response (IVR) support specialists have assisted hundreds of customers with their IVR applications. Our IVR support specialists know our applications inside and out, enabling you to accelerate IVR development, optimize IVR developer productivity and stay current with IVR technology.
WHAT OUR SUPPORT CUSTOMERS ARE SAYING:
I have been a customer since 1996, and have subscribed to technical support since the very beginning. I can honestly say that anytime I have contacted customer support, I have always been able to speak with competent and helpful people. I have always sensed a commitment to solve the problem, and not just claim ignorance if a new problem showed up. From a developer’s point of view, it is important to know that we can reach competent people for support in a timely manner. Over the years and still today, I consider that the Pronexus support team has met this challenge.”
François Boulanger
President of JFB Microsystems
TYPE OF PRODUCT SUPPORT
PREMIUM SUPPORT
Warranty Period
Annually
Phone & Email Support
9:00 am to 5:00 pm EDT (Mon-Fri) excluding North American holidays
Web support (customer care portal)
Included
Priority Call Handling
Yes
Standby (After-Hours) Coverage
Additional
Patches & Maintenance Releases
Included
Upgrade Protection
Included
Email Notification on Maintenance Releases
Included
Proactive Account Management
Included
License Moves
Unlimited moves, no charge
Service Level Agreement (SLA)
To see the Support and Maintenance Guide, contact the Pronexus sales team.
CARD SUPPORT
Warranty Period
Per card (serial number) for the life of the card (multiple installations). Note that this is for Dialogic cards and does not cover Aculab cards.
Phone & Email Support
Pre-arranged between 9:00 am to 5:00 pm EDT (Mon-Fri) excluding North American holidays
Web support (customer care portal)
Not included
Priority Call Handling
No. Must be Pre-arranged between 9:00 am to 5:00 pm EDT (Mon-Fri) excluding North American holidays
Standby (After-Hours) Coverage
Additional
Patches & Maintenance Releases
Not included
Upgrade Protection
Not included
Email Notification on Maintenance Releases
Included
Proactive Account Management
Not included
License Moves
Not included
Service Level Agreement (SLA)
To see the Support and Maintenance Guide, contact the Pronexus sales team.
OTHER PRODUCTS THAT MAY INTEREST YOU
See what else Pronexus experts can help you with.
